About Us

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Terms and Conditions contained herein are the exclusive terms and conditions for the sale of products from Steinmetz Signs & graphic Ink (SSG Ink) to, the Client. The Client agrees that the terms and conditions stated herein constitute the final, complete, exclusive expression of the agreement between SSG Ink  and Client. Here forward the Client is referred to that(those) individual(s) which is(are) submitting an order or a request for an order from SSG Ink.

1. CONTENT

The Client shall not submit, in any form, any materials (Content), including, but not limited to electronic files, photos, graphic images that are unlawful, vulgar, defamatory, obscene, pornographic, indecent, libelous, or otherwise objectionable, or that which would incite or encourage a criminal offense or liability. SSG Ink will not accept any designs which promote bullying, hate groups, foreign political organizations, or terrorist organizations. SSG Ink reserves the right to refuse any design.

2. COPYRIGHT AND TRADEMARKS

SSG Ink assumes no responsibility for researching or authenticating the rights held by any Client to any trademark as it relates to any design or logo reproduced on behalf of the Client. All liability, for any act of trademark infringement, rests solely with the Client. The Client hereby indemnifies SSG Ink against any, and all, actions resulting from trademark issues. A letter of authorization, on Company Letterhead, may be required to proceed on orders where trademark infringement is questioned.

3. HOLD HARMLESS

The Client agrees to hold SSG Ink, it’s owners, officers, directors, employees, and agents, free and harmless from all liability and indemnify SSG Ink for any loss, damage, or injury which may result from producing a Client’s Content. The obligation of the Client shall extend to the payment of all judgments, awards, losses, liabilities, costs, and expenses, including, but not limited to, all attorney and legal fees, and costs of litigation or other out-of-pocket costs, because of, the reproduction of the "Content" requested by the Client.

4. TURNAROUND TIME

Standard turnaround time for orders is 14 business days from the time of Order Confirmation. A deposit may be required to proceed with moving a Quote to the Work Order stage. SSG Ink will not proceed until approval has been made on artwork. The turnaround time does not include ship time. Some types of production may require additional time. SSG Ink will observe all national holidays, thereby adding to the turnaround time. If the Client must have an order by a specific date, please inform SSG Ink; rush fees may apply. Fulfillment services, such as hang tags, folding, packaging, etc. may add to the standard turnaround time.

5. MINIMUMS

SSG Ink requires a minimum order value of $20. The minimum order of garments purchased is 1 piece.

6. PAYMENTS

Payment in full must be taken on orders less than $250, at the time of ordering. A 50% Deposit is required on orders over $250. The final payment must be received before the order can be released, or shipped, to the Client. Those clients requesting Terms will be required to submit a Credit Application and references.

7. ART GUIDELINES/SETUP CHARGES

All Art must be submitted at 300dpi resolution or higher and sized to actual print size. Vector files, such as, EPS, PSD, AI, CDR and PDF are preferred. All art is subject to an art charge if it cannot be submitted in a usable format. An Art fee of $35, per hour, will be charged when Art is received in an unacceptable format. 

8. SETUP CHARGES

Various embellishments require that SSG Ink setup a design to prepare it for production. The Client will incur the expense of setting up a design. In certain instances, a repeat design will incur a setup charge that is less than the original charge. Even the slightest change to a previously created design will incur a new setup charge.

9. ART APPROVAL

For each embellishment, SSG Ink will submit a proof for the client’s approval. It is the client’s responsibility to verify that all of the information on the proof is correct. This includes, but is not limited to, spelling, grammar, and/or design errors. If an error is found after the order has been approved and produced, SSG Ink will not be held liable for the cost associated with reproducing the order. SSG Ink assumes no liability for errors in designs approved by the Client.

10. OUT OF STOCK ITEMS

SSG Ink will not be held liable for delays due to manufacturer’s lack of inventory of items ordered by the Client. In the event an item is found to be back ordered or out of stock permanently the Client will be notified and provided with alternative options. 

11. MANUAFACTURER DEFECTS

SSG Ink will not be held responsible for garment inconsistencies related to size, color or construction. The Client is hereby advised to account for such defects by ordering extra garments.

12. COLOR MATCHING

SSG Ink retains certain stock colors; for an exact color match please request a list of Pantone matched colors. Pantone color matches or special order of non-stock color matches will incur a fee of $35.

13. LOCATION AND SIZE

The Client will be responsible to provide details regarding embellishment placement and size. If details are not provided, SSG Ink will embellish in standard locations and sizes.

14. OVER/UNDER

SSG Ink will not be held responsible for spoilage due to inconsistencies in the embellishment up to 5% of the order total. In some cases, extra garments will be included in an order, at the cost of the Client. In the event that an order is shorted by the spoilage percentage, a credit will be given to the Client for those items. 

14.1. PLEASE NOTE: If the Client must have an exact quantity SSG Ink must be informed in advance to purchase the proper amount to account for spoilage.

15. DIFFICULT ITEMS OR DESIGN PLACEMENT

SSG Ink requires that a “Check” be made first on some “difficult items or placements” to make sure the item can be embellished. An item or placement that is deemed “difficult” may incur an additional production charge.

16. ORDER CHANGES

SSG Ink reserves the right to apply an additional charge of $5, to any additions made to an order, after the initial product is ordered by SSG Ink. SSG Ink also reserves the right to refuse any additions made to an existing order depending on the status of that order. If additions can no longer be made to an existing order a new order will be created. Client acknowledges that any additions to an already existing order nullifies the original delivery date.

17. ALL SALES ARE FINAL

There are no refunds, returns or exchanges on custom decorated items.

17.1. ORDER CANCELLATION

If an order is cancelled by the Client, a refund will be based on the status of the order. If product required for the order has been procured by SSG Ink then a 20% restocking fee will be incurred on the value of the items ordered. If the order is complete, no refund will be issued.

17.2. RETURNS

SSG Ink stands behind our work. We do not offer refunds on any order, however, we will re-do an order that has been deemed incorrect and found to be the fault of SSG Ink. SSG Ink must be notified within 1 business day of the delivery of the order that there is a problem with an Order. Once notified, every effort will be made to expedite the replacement order. If the Client retains the original order, a discount will be given on those goods, otherwise the Client will return the items within 2 business days after notifying SSG Ink. If items need to be re-shipped SSG Ink agrees to cover the shipping using ground ship methods. If the shipping must be expedited, it will be at the expense of the Client. Any goods being returned after the agreed upon timeframe will be refused unless a prior agreement has been made.

17.3. BANK CHARGES AND FEES

The Client acknowledges that, since all sales are final, there will be no chargebacks or returned checks. In the event of a chargeback or returned check, Client agrees to reimburse SSG Ink, in cash, for all penalties and expenses.

18. CLIENT RELATIONS

SSG Ink reserves the right to refuse work from individuals who are deemed unpleasant to deal with. Those individuals who are rude or inappropriate will be given the card of our competitors.

19. SAMPLES

All Samples provided to the Client, by SSG Ink, will be paid for by the Client, and then applied to the Client’s order. If the Sample(s) is (are) returned, a 30% re-stocking fee will be incurred. 

19.1.1. TEAM SIZING

As a courtesy to the Client, “Sample Sizing Packs” will be provided for teams to use for a “Try-On Event”. This only applies to those Clients who have provided a 50% deposit on the order.

20. SHIPPING

All orders being shipped at the request of the Client will be at the expense of the Client. Once an order is shipped, a tracking number will be provided to the Client along with the details of the Order. All shipping of promotional products ordered by a Client, will be incurred by the Client. Final shipping charges will be provided to the Client once items have shipped. A guesstimate of shipping charges on promotional products can be quoted in advance, however, the final charges may be different than the amount quoted.  Client acknowledges that all rules and regulations of the assigned Shipper will apply. All shipping charges are non-refundable.

20.1.1. BLIND SHIPPING

If Client requests a Blind Ship to their Client, they will incur all shipping costs in addition to a $4.99 handling fee.

20.1.2. SPLIT SHIPMENTS

If Client requests an order be split shipped (more than one location), the Client will incur all shipping costs, in addition to a $4.99 handling fee.

21. CLIENT SUPPLIED GOODS

If the Client is supplying all or part of the goods in an order, the Client takes full responsibility for those goods. SSG Ink will not be liable for any defects or quality of the items provided by the Client. If the goods are drop-shipped by a Manufacturer, SSG Ink agrees to ‘check-in” items as it pertains to the order. The Client will be notified of any discrepancies in color, size or quantity only. The spoilage over/under terms in Item 14 apply. The Client is responsible for all shipping costs incurred from Manufacturer drop shipping items to SSG Ink.

22. CARE AND WASHING INSTRUCTIONS OF EMBELLISHED ITEMS

All embellished items should be washed with care. All garments should be turned inside out when washing and put through a gentle cycle in cold water only, without chlorine bleach. Only hang dry and do not iron embellishment directly. Following these instructions will provide maximum durability and colorfastness.

23. ACKNOWLEDGEMENT AND AGREEMENT TO TERMS AND CONDITIONS

The Client, by submitting an order, or request for an order, or deposit on an order, hereby agrees to the Terms and Conditions set forth and acknowledges that they have read and understand the Terms and Conditions outlined in this document.